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Windows 10 problems – and how to fix them -2021

Windows 10

Microsoft Windows is undoubtedly the most popular desktop operating system in the world, being used by over 75% of desktop users as of February 2021 – that’s almost five times more than its biggest rival, Apple’s OS X. 

Its most recent version, Windows 10, was released in 2015 as a successor to Windows 8 and has since become the most widely-used iteration of the operating system, being installed on one billion devices worldwide.

However, its enormous popularity as well as routine priority updates from Microsoft still don’t entail that the flagship programme is completely flawless. Although Windows 10 is far from facing the same level of security issues as some of its predecessors, Windows 7 and Windows Vista, the operating system also comes with its very own set of challenges, most of them being occasional and not extremely serious.

These may include the occasional slow boot times, pointlessly convoluted localisation options, or notifications you definitely didn’t ask for. At times, you might even notice that your storage availability is way lower than you anticipated. Although these aren’t complete dealbreakers, they can prove to be annoying, especially if encountered on a regular basis without a clear fix. 

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This is why we’ve decided to compile the 17 most-encountered Windows 10 problems as well as provide some invaluable advice on how to fix them – fast. In that way, you don’t have to waste time worrying about why Cortana had decided to take a day off and become ‘unavailable’, and focus on what really matters instead.Windows 10 can throw up erros

  • Open Control Panel and then run Windows Update and ensure that the PC is fully up to date. If updates fail, run the Windows Update Troubleshooter (see below, number 3)
  • Use the Media Creation Tool. Don’t rely on GWX: visit https://www.microsoft.com/en-us/software-download/windows10, click Download tool now, save the tool, and run it on the PC you want to upgrade. If this didn’t work for you back when Windows 10 launched, try it again now – the tool has been improved.
  • Make sure that hardware Disable Execution Prevention (DEP) is switched on in the BIOS, referring to your motherboard manual for help if you need it. If you still have problems, use the Start Menu to search for ‘performance’, run Adjust the appearance and performance of Windows, click the Data Execution Prevention tab and turn DEP on for all programs and services, then reboot and try again.

2 – Can’t upgrade to the latest Windows 10 version

Windows 10 receives big updates every so often, such as the Creators Update in March 2017, Fall creators Update in October 2017, and the April 18 and October 2018 update last year. Each of these major updates introduces new features to Windows 10, as well as security bug fixes and a whole lot more.

Despite Windows 10 being the most stable release yet, one of the most frequent problems experienced by the platform users is updating to the latest version of Windows 10 when it’s released.

However, any updates like this won’t show up as available to everyone and this means you’ll have to resort to manually updating your operating system instead.

Before you start upgrading, you’ll need to check which Windows 10 version you’re already running. You can do this by heading to the “About Windows” screen.Windows 10 "About Windows" screen

If you’re ready to install the latest version of Windows 10, you can use the Windows Update Tool, although the Media Creation Tool alternative is the more reliable option. You simply need to download it, install it and use it to manually upgrade your PC to the latest version.Upgrading to Windows 10 Home

Just a little side note. When you run Media Creation Tool, you may not see any reference to upgrading to the late version of Windows 10 when using the software, or which version it will upgrade your system to. Instead, it refers to whether it’s the Home or Business version you’re trying to install and if this is the version you’re running, you can hopefully be rest assured the newest build will be installed.

Also, make sure you’ve opted to keep the personal files and apps and click Install to keep your data, apps, and most of your settings untouched. Now, when you hit install, it should start installing the most up-to-date version of the operating system.

Windows Media creation tool

3 – Have a lot less free storage than before

You might not know, but after installing Windows 10 the obsolete version of the OS is hanging around in the background taking up useful space. Surprised? When you upgraded, your outdated version of Windows doesn’t disappear. It’s still in the back of the system and goes by the name “windows.old” and takes up valuable disk space.

You may be asking as to why this happened, and the answer is that Microsoft isn’t quite as controlling as some other big tech companies. Instead of forcing users to update their hardware and never look back, Microsoft keeps a hold of the important files that made up your previous OS in the C:/ drive. This is in case you don’t like the new Windows 10 and decide to change back to the previous operating system that you might be more used to.

If you like the new OS and want to delete the old one for good, then click on the Windows Start button and type “cleanup” to automatically search the system. A “Disk Cleanup” app should appear before you in the search criteria field. Click on it to open the application.

A drive selection box should appear. Simply select the drive your OS is installed on. The default drive should appear first which is usually the C:/ drive. If you’re confident that this is the main drive where your OS is installed, hit OK. Windows should scan your system for a while and then a box will pop up.

Now, two things could happen at this point. You could be presented with a list of files to delete right away, one of which is “Previous Windows Installation(s)”, or if that option is not visible, you will need to select the “Clean up system files” option on the bottom left.

Windows will do some more calculations and give you another a remarkably similar looking box, this time with the option to delete previous windows installation(s). You might have to scroll down to find it, but it should be taking up a sizeable bit of drive space, in our case, 5GB. Tick this option and click OK. In the separate message box that appears asking if you’re certain you want to send this, click Delete Files, and you’re done.

4 – Windows Update isn’t working

Many people have reported issues with Windows Update in Windows 10. Check first that you’ve upgraded to the Windows 10 Fall update (see above, number 2). If you’re still getting problems, download and run the Windows Update Troubleshooter, then reboot and try to update again.

If the problems remain, you might need to get a bit more stuck in. First, check that System Restore is configured (see below, number 7) and create a restore point. With this done, use Win+X and select Command Prompt (Admin), then type ‘net stop wuauserv’ (without the quotes) and hit Enter, followed by ‘net stop bits’ and Enter. You should see confirmations that each service was either stopped or wasn’t running. Next, open Explorer and navigate to C:\Windows\SoftwareDistribution. Delete its contents including any sub-folders. Now reboot, open Windows Update, and click Check for updates.

5 – Turn off forced updates

If you’re anything like us, you set up previous Windows releases so that they wouldn’t install updates automatically – one forced reboot is one too many. To be fair to Microsoft, Windows 10 handles post-update reboots much more elegantly, but we’d still rather be in control from the outset.

There is a workaround for users running Windows 10 Pro: from the Start Menu, search for ‘gpedit’ and run the Group Policy Editor. Expand Computer Configuration in the left-hand pane and navigate to Administrative Templates\Windows Components\Windows Update. Double-click Configure Automatic Updates in the list, select the Enabled radio button, and in the left-hand box select 2 – Notify for download and notify for install. Now click OK, and you’ll be notified whenever there are updates – unfortunately, they’ll be a daily irritation if you’re using Windows Defender.

Screenshot guise on how to turn off forced updates

The Group Policy Editor isn’t available on Windows 10 Home, but we’d recommend you at least open Windows Update, click Advanced options, and select Notify to schedule restart from the Choose how updates are installed list. While you’re here, all Windows 10 users might want to click Choose how updates are delivered and ensure that Updates from more than one place is either off or set to PCs on my local network.Screenshot on how to notify to reschedule

6 – Turn off unnecessary notifications

Windows 10 introduced Action Centre; a panel positioned to the side of the display which aggregates all the notifications your system makes so you can deal with them all at once. It’s a handy feature but it can also become clogged with notifications quickly if they’re not frequently addressed.

Notifications can vary from the incredibly important systems messages to miscellaneous social media of software updates. There is, however, a way to filter out the messages you have no interest in.

You can open Settings, head to notifications & actions, and you’ll be greeted with several toggle buttons which you can customise on an app-by-app basis. You can also just head straight to the settings screen by searching ‘notification and actions’ in the search bar.

7 – Fix privacy and data defaults

We’re not a fan of some of the data-sharing defaults in Windows 10, and we’d recommend all users review them periodically. Use the Start Menu to search for and run the Settings app, then click Privacy. In the left-hand pane, you’ll see many areas where your computer might be sharing data. It’s worth spending time checking that you’re comfortable with allowing apps to use your computer’s camera, microphone, account information and so on, and where you are, checking that no surprise apps appear in the lists. Note, too, that the default Feedback & diagnostics setting is to send enhanced data to Microsoft.

If you use Windows Defender, click the back arrow, and select Update & Security, then Windows Defender. Check that you’re happy with the default behaviour, which is to enable Cloud-based detection and Automatic sample submission.

Many people are uncomfortable with the idea of Wi-Fi Sense, which is designed to get you onto wireless networks more quickly. On a device with Wi-Fi, click the back arrow, select Network & Internet, click Wi-Fi, and select Manage Wi-Fi Settings. We’d strongly recommend turning off Connect to suggested open hotspots, connect to networks shared by my contacts, and disabling the button under Paid Wi-Fi services if it’s present.Windows 10 WiFi Sense screenshot

Additionally, Wi-Fi Sense might result in the sharing of your network’s wireless credentials among devices you don’t control and allow a guest to log in and their contacts – and potentially theirs in turn – may also be able to. Ridiculously, the only fix is to rename your network’s SSID so that it ends with “_optout”. We’d recommend confining guests to a guest wireless network, configuring your own devices not to use Wi-Fi Sense, and asking staff to do the same before allowing their Windows 10 devices onto the main wireless network.

8 – Where’s Safe Mode when you need it?

Nothing gets you out of Windows trouble like Safe Mode, which is why it’s inexplicable that you can no longer enter it by pressing F8 or Shift+F8 at boot. Although it’s still available in Windows 10, you must boot into Windows first, then either restart holding the left Shift key or via an option within Update & Security in the Settings app. Neither method is helpful if your PC can’t boot into Windows in the first place.

You can’t get around this, which is why it’s helpful to create a boot time Safe Mode option before trouble arrives. Hit Win+X and select Command Prompt (Admin), then type bcdedit /copy {current} /d “Windows 10 Safe Mode” and hit Enter. From the Start Menu type msconfig, run System Configuration in the results, and navigate to the Boot tab. Highlight the Windows 10 Safe Mode option you just created, tick Safe Boot, and select Minimal under Boot options and – if necessary – reduce the Timeout value so you won’t be inconvenienced – the minimum is three seconds. Tick Make all boot settings permanent (in fact you can simply return here to delete the Safe Mode entry) and click OK.

You can repeat these steps, substituting suitable names in quotes at the Command Prompt, to create shortcuts for Safe Mode with Networking (tick Network rather than Minimal in System Configuration) and Safe Mode with Command Prompt (Alternate shell).

9 – Enable System Restore

By default, System Restore isn’t enabled in Windows 10, we can’t think why that is, it is such a useful and essential feature everyone should have.

To turn this on, it must be enabled manually using Control Panel. Search for Create a restore point and click on the first result to open the System Properties page. Under the “Protection Settings” section, select the main “System” drive, then click “Configure”. Then Select the “Turn on system protection” option. Click the Apply button and then the OK button.

Once this is done, Windows 10 will always create a restore point when applying a new update or when particular system changes are carried out.

Configure system screenshot

10 – Bad localisation, Cortana ‘not available’

Windows 10’s localisation options seem needlessly convoluted, and we’ve had multiple reports of incorrect localisation even in computers that were upgraded from correctly localised Windows 7 or Windows 8 installations. The most common issue seems to be system dates set in the American format MM/DD/YY, but Windows can also report that Cortana isn’t available, even in regions where it is.

From the Start Menu, search for ‘region’ and choose Region & Language settings. Check that the United Kingdom is selected under Country or region, and check that your chosen language(s) appear under Languages. Select your primary language, click Options, and click Download under the language pack, and speech options if they’re present. Check on this page that the keyboard is also correct – if it isn’t, add the correct one, then select the wrong one and remove it.

Click the back arrow and select Additional date, time & regional settings. Under Language, click Change input methods, select your chosen language, move it to the top of the list if it isn’t there already, and click Options. Under Windows display language you might see either Enabled or Available – if the latter, click Make this the primary language. If you don’t see either, download and install the language pack, then make it the primary language.

Click the back arrow to return to the language preferences, and in the left-hand pane click Change date, time, or number formats and check that the format is set to the correct language. Check the Home location on the Location tab, and finally use the Administrative tab to check the System locale and use the Copy settings button to apply the settings to the Welcome screen and new user accounts.

11 – Fix slow boot times

Like Windows 8 before it, Windows 10 uses a hybrid boot to enable fast boot times. When you shut the system down, apps and app processes are terminated, but the Windows kernel itself is hibernated to allow for a faster restart. In theory, it’s great, but it still is terribly slow for some Windows 10 users.

Disable it by searching for Power Options in the Start Menu and running the matching Control Panel applet, then in the left-hand pane click Choose what the power buttons do. Click Change settings that are currently unavailable, scroll down and un-tick Turn on fast start-up, then click Save changes. This should prevent a very slow start on affected PCs. Some users report that if they subsequently reboot, re-trace their steps and re-enable fast start-up the problem remains cured.

If you’re dual booting between Windows 10 and Windows 7, switching fast startup off will also fix the problem where Windows 7 checks the disks each time you boot it: With fast start-up enabled, the earlier operating system doesn’t recognise that the disks have been properly shut down by Windows 10.

12 – The lock screen gets in the way

Return to a locked Windows 10 device and you’ll see a pretty picture. That’s nice, but it’s a needless obstacle in the way of logging in. If you’re as impatient as we are, disable the lock screen by searching the Start Menu for regedit, and running the Registry editor.

Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows. If you don’t already see a key named ‘Personalisation’, select the Windows key, right-click it, choose New>Key and rename this new key to Personalization (sic). Right-click the Personalisation key choose New again then select DWORD (32-bit) Value. Select New Value #1 in the right-hand pane and use F2 to rename it NoLockScreen, then double-click it, change the value data to 1 and click OK. After a reboot, the lock screen will be gone.

13 – I can’t play a DVD!

Windows 10 shipped without an app to play DVDs on. Which isn’t great if you like to watch movies on your PC.

Luckily, Microsoft has released an app as a download. Trouble is it costs 11.59. It also has garnered an overall rating of just two stars. Alternatively, you can download VLC, which is free and works just as well if not better.

14 – Stop Windows 10 using 4G data 

Windows 10 often uses your internet bandwidth invisibly in the background which can play havoc with your data allowance if you’re using a portable hotspot.

To stop Windows 10 devouring your cellular data allowance in the background:

  • Go to Settings, then Network & Internet.
  • Select Wi-Fi and then Advanced Options.
  • Click “Set as metered connection” to on, and Windows will stop fetching non-essential data in the background, such as app updates and Start screen tile updates.

Oddly, this tip doesn’t work if your PC connects to the internet via Ethernet.4g Data Metered Connections Setting

15 – Save a web page as an HTML file in Microsoft Edge

Bizarrely, Microsoft’s new Windows 10 web browser can’t currently save web pages as an HTML file. The only workaround is to open the web page in Internet Explorer 11 (which is still included as standard with Windows 10) and save from there.

To do this:

  • Select the menu on the far right-hand side of the Edge window.
  • Select the open with Internet Explorer’ option. This will open your current web page in a new tab in IE.
  • In IE 11, press Control-S on your keyboard to access the Save as dialogue box.

16 – Turn on Pop-Up Blocker in Edge

If you used Microsoft Edge, you may find that pop-up ads will get in the way of the websites you actually want to visit. You can disable pop-ups by clicking on the icon with three dots on the right-hand side of the address bar and then clicking on “Settings”, then “View advanced settings”. Under “Block pop-ups” make sure this is set to “On”.

17 – Files opening with the wrong default apps

Windows 10 has a nasty habit of reverting all the file associations back to default settings when it updates. This means that even if you specifically set certain types of files to open with certain apps, they may switch back to the Windows defaults.

This isn’t ideal, especially given that the default Windows apps for many tasks are inferior to third-party alternatives. Luckily, there’s an amazingly simple fix for this, allowing you to restore your preferred associations.

Open Windows 10’s Settings app, and under the System tab, you should find a category marked ‘default apps’. From here, you’ll be able to pick what kind of app opens various kinds of media. For example, you change it so that music is played in Windows Media Player rather than Groove Music.

You can even get right down to the minute details, changing which apps handle specific file extensions. This means that you can set different programs to open specific image or video files, for instance, while still having the majority handled by a different application.

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