1. Consent Registration:

As per the provisions of TRAI’s TCCCPR 2018, all Principal Entities are required to declare and register the consents of their customers on the DLT portal of Telecom Service Providers (TSPs).

In this regard, we wish to intimate that the bulk consent module on Jio’s DLT portal www.trueconnect.jio.com is now live and we advise all PEs to take the following actions on an immediate basis:

1. PEs to register their Consent Templates in the format enclosed
2. All the consent templates already registered / requested on the portal till date will be considered null & void, if they do not conform to the suggested format.
3. Register all your consent templates on the DLT system before 15th July 2021. Customers Consent data can be uploaded in the TSPs system from 15th July onwards.
4. Upload and submit the list of existing subscriber’s consent which have been validly acquired by you from the subscribers/customers.
5. Kindly note that the customer consent data can only be uploaded against a duly approved consent template(s).
6. Ensure that the consent data is veracious, valid and acquired as per the due process.
7. In the absence of the customer consent in the TSPs system the PE shall not be able to send consent-based promotional/service explicit messages to their subscribers/customers.

2. Guidelines for Consent Templates:

All the PEs are required to align their consent templates as per the following guidelines:
i. Registration of the consent template is a pre-requisite for uploading the consents;
ii. The Consent Template should not contain any variables;
iii. Brand/PE/Trade/Legal Name must be captured clearly in the consent template;
iv. The purpose of the consent must also be mentioned explicitly in the consent templates.
Sample Consent Templates are enclosed for your ready reference. Kindly note that the consent templates not aligned with the above guidelines will not be approved by the TSPs.

3. Additional security for the consent information:

The consent data being critical to business, it is imperative that the same is duly protected and secured. However, it has been observed that the consent information whether knowingly or unknowingly and/or directly/indirectly is made available to the third party and hence the same is prone to being compromised or misused. In view of the same, we have introduced an additional security feature. The PEs have the option to secure this information by uploading it from their trusted IP sources and hence we have enabled the IP-whitelisting feature.
PEs now have an opportunity of availing this IP whitelisting functionality as a measure towards securing their consent data. We therefore, urge and recommend that PEs should avail this functionality and share their owned IP details (not third party) on the DLT portal of a TSP which shall be whitelisted for uploading the consents.
The PEs can provide their IP details on https://trueconnect.jio.com/#/ & we shall whitelist it.

Your support and cooperation are highly appreciated. Please feel free to get in touch with us for any further queries.

Email id: Jio.ISOMCCSupport@ril.com

Disclaimer: This is a system generated email, please do not reply

1. Consent Registration:

As per the provisions of TRAI’s TCCCPR 2018, all Principal Entities are required to declare and register the consents of their customers on the DLT portal of Telecom Service Providers (TSPs).

In this regard, we wish to intimate that the bulk consent module on Jio’s DLT portal www.trueconnect.jio.com is now live and we advise all PEs to take the following actions on an immediate basis:

1. PEs to register their Consent Templates in the format enclosed
2. All the consent templates already registered / requested on the portal till date will be considered null & void, if they do not conform to the suggested format.
3. Register all your consent templates on the DLT system before 15th July 2021. Customers Consent data can be uploaded in the TSPs system from 15th July onwards.
4. Upload and submit the list of existing subscriber’s consent which have been validly acquired by you from the subscribers/customers.
5. Kindly note that the customer consent data can only be uploaded against a duly approved consent template(s).
6. Ensure that the consent data is veracious, valid and acquired as per the due process.
7. In the absence of the customer consent in the TSPs system the PE shall not be able to send consent-based promotional/service explicit messages to their subscribers/customers.

2. Guidelines for Consent Templates:

All the PEs are required to align their consent templates as per the following guidelines:
i. Registration of the consent template is a pre-requisite for uploading the consents;
ii. The Consent Template should not contain any variables;
iii. Brand/PE/Trade/Legal Name must be captured clearly in the consent template;
iv. The purpose of the consent must also be mentioned explicitly in the consent templates.
Sample Consent Templates are enclosed for your ready reference. Kindly note that the consent templates not aligned with the above guidelines will not be approved by the TSPs.

3. Additional security for the consent information:

The consent data being critical to business, it is imperative that the same is duly protected and secured. However, it has been observed that the consent information whether knowingly or unknowingly and/or directly/indirectly is made available to the third party and hence the same is prone to being compromised or misused. In view of the same, we have introduced an additional security feature. The PEs have the option to secure this information by uploading it from their trusted IP sources and hence we have enabled the IP-whitelisting feature.
PEs now have an opportunity of availing this IP whitelisting functionality as a measure towards securing their consent data. We therefore, urge and recommend that PEs should avail this functionality and share their owned IP details (not third party) on the DLT portal of a TSP which shall be whitelisted for uploading the consents.
The PEs can provide their IP details on https://trueconnect.jio.com/#/ & we shall whitelist it.

Your support and cooperation are highly appreciated. Please feel free to get in touch with us for any further queries.

Email id: Jio.ISOMCCSupport@ril.com

Disclaimer: This is a system-generated email, please do not reply