Sales / Support FAQ

Dlines Softech provides digital and IT services listed on its website, such as website development, business software, custom solutions and IT support. Hosting, domains, email, server management and other service availability depends on the current offering and quotation. Check the relevant service page or contact sales before ordering.

Web hosting is the service that stores a website's files and makes them available over the internet. A hosting package may include storage, bandwidth, databases, email, SSL, backups and a control panel. The exact inclusions depend on the selected provider and plan.

Start with how many websites you run, expected visitors, software requirements, storage, email accounts, database needs, backup requirements and how much technical help you want. Share these details with sales so the team can confirm a suitable option and its current price.

Not necessarily. These are package-specific features and may be optional services. Review the current plan description and written quotation to confirm SSL, backups, email mailboxes, migration and any limits before payment.

Migration may be possible after a compatibility review. Before a move, keep a current backup and share the website platform, domain, current provider and any special requirements. Never send passwords, one-time codes or payment details through an unsecured message.

Open the relevant service page or contact Dlines Softech with your name, a working email address, preferred contact number, required service, domain or website details (if relevant), and the outcome you need. Sales can clarify scope, timeline, price and any dependencies before you confirm.

Use only the payment methods shown on the official checkout page or invoice. Online payment options depend on which payment gateway has been enabled for the service. Do not pay to an account shared by an unverified third party.

Activation time depends on the service, payment confirmation, information supplied, domain or DNS changes, and provider-side availability. The team should confirm the expected timeline in the order or quotation; do not assume instant activation unless it is explicitly promised for that product.

Use the support-ticket or contact option available on the website, and include the service/domain, a clear description, when the issue began, any error message and the business impact. If you already have an account, use the account's support area where available.

Include the domain or service name, affected page or mailbox, error text, approximate start time, recent changes and a screenshot with private information hidden. Never include account passwords, OTPs, full payment-card details, recovery codes or API secrets.

Check whether the domain has expired, whether you recently changed DNS or nameservers, whether your hosting or service invoice is overdue, and whether the problem affects all devices or only one network. Capture the error and time observed, then contact support. Avoid changing DNS repeatedly before the current configuration is recorded.

Domain services depend on the available registrar integration and the requested extension. Before purchase, confirm the registration or transfer fee, renewal fee, transfer eligibility, ownership/contact details and any domain-lock or authorization-code requirements. A domain transfer does not automatically move website files or email.

Cancellation, refund and renewal terms depend on the product, quotation, provider rules and applicable law. Review the terms shown before paying and contact sales/support with your order or invoice reference if you need to cancel. Do not assume every digital service or domain registration is refundable.

Email setup and Microsoft 365 assistance may be available as a service depending on current product availability and licensing. Confirm the mailbox count, licence type, migration needs, renewal cost, DNS changes and support scope in writing before ordering.

Backup frequency, retention, self-service restore and restoration fees vary by plan and service. Confirm the backup policy before ordering and keep an independent copy of important website files, databases and business data. A backup should not be treated as a substitute for your own copy.

Support hours, escalation and response targets depend on the active service agreement. Please check the current published support policy or quotation for the actual coverage. When submitting an urgent request, explain the business impact so it can be triaged appropriately.

Use unique passwords and multi-factor authentication where supported, keep software/plugins updated, restrict admin access, maintain backups and use HTTPS. Share access only through an approved secure method, remove temporary access after work is complete, and never disclose OTPs or recovery codes.

The price, taxes, renewal schedule, resource limits, delivery scope, exclusions and support terms should be confirmed on the current product page, checkout or written quotation. If any detail is missing or unclear, ask sales to confirm it before placing the order.